RETURN & REFUND POLICY (if applicable)
Return & Refund (if applicable):
We offer a 7 day warranty upon arrival, if you change of mind and want to request return & refund, we have surcharge to cover shipping fees (no additional refund administration fees), which means we will deduct shipping fees upon refund request.
If the product you receive is defective or broken, or not what you purchase, we will cover 100% cost include shipping fees.
Please contact our Customer Service at fitdoscs@gmail.com or by WhatsApp at +60189776098 (GMT 10:00am - 10:00pm) to initiate a return or exchange.
Return Conditions:
1. After arrival, you have 7 days to decide whether the items are right for you. Please offer your order number and the products that you would like to return when contacting us, and please make sure is seal with original packaging.
2. If after consume and found the product not suitable for you and would like to request return & refund, we would not provide fully refund. Example: 1 box have 15 packet, after consume 3 packet and you decide to request return & return, you should send us balance 12 packet, after deduct shipping fees & 3packet, we will refund you balance.
3. We do not accept returned items that were sent back by you directly without checking with us first.
Return Address:
If you wish to return the items to the nearest return address, Please contact our Customer Service at fitdoscs@gmail.com or by WhatsApp at +60189776098 (GMT 10:00am - 10:00pm)
Note:
1. Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
REFUND POLICY (if applicable)
7-day No-Hassle Refund(if applicable)：
We believe in our products so much that we offer a 7-day No-Hassle refund policy. If you are not satisfied with the purchase, please contact us for the return lable. After receiving the goods, we will refund you within 5 business days, and you may receive the refund within 7-14 business days.
Refund Conditions:
1. After arrival, you have 7 days to decide whether the items are right for you. Please offer your order number and the products that you would like to return when contacting us. please make sure is seal with original packaging.
2. If after consume and found the product not suitable for you and would like to request return & refund, we would not provide fully refund. Example: 1 box have 15 packet, after consume 3 packet and you decide to request return & return, you should send us balance 12 packet, after deduct shipping fees & 3packet, we will refund you balance.
3. The following items cannot be returned or exchanged:
1) Original shipping fees and insurance.
2) E-gift cards items.
3) Purchased from a third-party seller.
4) Lost /Damage caused by customers.
Refund Method:
Online direct refund.
Late or Missing Refunds:
If you haven’t received your refund after 7 working days, please check with your bank and/or credit card company. It may take some time before your refund is officially processed. If you have questions about the refund processing, Please contact our Customer Service at fitdoscs@gmail.com or by WhatsApp at +60189776098 (GMT 10:00am - 10:00pm)